Question 1

Is MonuOS made specifically for monument businesses?

Accepted Answer

Yes. MonuOS is built around the workflows of monument companies, memorial dealers, and granite shops: design proofs and approvals, cemetery and lot details, granite and vendor tracking, laser and sandblast production, QR memorial pages, and installation scheduling.

Question 2

Do I get my own website and domain with MonuOS?

Accepted Answer

Yes. Every shop gets a professional public website managed from the dashboard, with support for connecting your own custom domain. Your site carries your brand only — your name, your logo, your schema markup, your sitemap.

Question 3

Is my shop's data separated from other shops?

Accepted Answer

Yes. Every shop's data is isolated with database-level row security, and the isolation is verified by an automated test suite on every single release — covering orders, customers, documents, storage, and the public website resolver.

Question 4

What does the AI in MonuOS actually do?

Accepted Answer

MonuOS includes a built-in image studio that removes photo backgrounds, enhances detail, and converts a photograph into a laser-ready engraving file. It also provides AI SEO recommendations and structured-data generation for your website, an epitaph and verse writer, production file analysis that catches engraving problems before they reach the machine, and assistants for design and day-to-day shop questions. AI drafts; you review and approve.

Question 5

Can MonuOS turn a photograph into a cut-ready sandblast stencil?

Accepted Answer

Yes. MonuOS converts a photo into validated sandblast stencil cut files — SVG and DXF at true inch scale with closed paths only. The two files are verified equivalent to each other before either can be downloaded, and a job that fails validation cannot produce a file at all. While the job runs, a live progress bar shows honest time remaining.

Question 6

What stencil file formats does MonuOS export, and will they import at the right size?

Accepted Answer

MonuOS exports SVG and DXF stencil files at true inch scale with closed paths only, plus a scale-accurate PDF proof. The files are verified importable at true size in industry cutter software, and normal and inverted stencil versions are produced so both sandblast workflows are covered.

Question 7

Can I see the actual cut file before it goes to the plotter?

Accepted Answer

Yes. The plotter view animates the actual exported cut file — not a simulation. The SVG and the DXF are each rendered independently and compared, and on-the-stone previews show the design as blasted or raised granite so the family sees the memorial before anyone cuts.

Question 8

What are Professional AI redraws in MonuOS?

Accepted Answer

When artwork needs a cleaner redraw, MonuOS produces multiple takes, each measured against the customer's own artwork and clearly labeled — the customer picks the one they want. An instruction box accepts requests like "make all lines one clean uniform weight." And if a detail is missing, click-to-mark restore lets the customer click the spot and the system restores that detail from another faithful reading of the photo.

Question 9

Does the Monument Designer handle engraving lettering?

Accepted Answer

Yes. The Monument Designer offers live, editable engraving text with 11 monument fonts and V-Cut, Frost, Polish, and Outline letter treatments. Exports are produced at true physical inches with text converted to real glyph outlines, so there is no font-substitution risk on the engraver's machine.

Question 10

Does MonuOS replace both design software and shop-management software?

Accepted Answer

Yes. MonuOS combines monument design and stencil production — photo-to-stencil conversion, the Monument Designer, and validated cut-file export — with the complete shop operating system: orders, design proofs, payments, install scheduling, two-way texting, a GPS time clock, and memorial QR codes, all in one browser-based platform.

Question 11

Can MonuOS prepare a family's photo for engraving?

Accepted Answer

Yes. The built-in image studio removes the background, enhances and sharpens the photo, and converts it into a clean, machine-ready engraving file with grayscale, levels, dithering, and threshold controls — all inside MonuOS, with a live preview and full manual control before anything is saved or cut.

Question 12

How do families approve design proofs?

Accepted Answer

Families receive a secure link — no account needed. They can view the proof, leave comments, request revisions, or sign approval, and every step is timestamped for your records.

Question 13

What can the AI Photo Studio in MonuOS do with a family's photo?

Accepted Answer

The AI Photo Studio restores, enhances, and colorizes faded or low-resolution family photos; removes and replaces backgrounds; pulls one person out of a group photo into a standalone studio portrait using their real pixels (no invented faces); builds companion portraits and applies portrait styles; and converts a photo into a laser-ready engraving file. Every edit runs several AI models at once and returns 4 to 7 different versions to choose from, and the shop approves every result before anything is saved, cut, or sent.

Question 14

Does MonuOS have quotes, and can a quote become an order?

Accepted Answer

Yes. MonuOS has a dedicated quotes area with line items, tax, discounts, and expiration dates. Each quote has its own number and a full status lifecycle (Draft, Sent, Viewed, Accepted, Declined, Expired, Converted) and can be revised into read-only versions. When a customer accepts, Convert to Order turns the quote into a real order in one click, carrying the accepted pricing, line items, customer, discount, and tax with no retyping, and the original quote is frozen read-only and linked to the order.

Question 15

What is the Stone Market in MonuOS?

Accepted Answer

The Stone Market is a members-only B2B marketplace where MonuOS shops buy and sell stock, hire or sell sandblast, laser, and install capacity, post hauling jobs with real competing bids and shared trailer space, coordinate shared overseas containers with overbooking protection, and send suppliers secure RFQs answered without a login. A one-click Add to Marketplace lists inventory stock and reserves the units so the same stone can't be oversold. MonuOS is the coordination venue only, never the importer of record or a payment escrow.

Question 16

Does MonuOS integrate with QuickBooks Online?

Accepted Answer

Yes. MonuOS includes a built-in, plug-and-play QuickBooks Online integration using Intuit's official OAuth connection. Shops import their full QuickBooks history (customers, invoices, payments — duplicate-proof), export new records back with a preview and owner approval before anything is sent, run automatic nightly/weekly/monthly schedules, and use controlled two-way customer sync with conflict review and one-click Undo. MonuOS never changes accounting data without explicit shop approval.

Five reasons shops choose MonuOS.

It speaks monument, fluently

Your brand on everything

Security that's verified, not promised

AI where it counts

Found on Google from day one

And it keeps getting better

Answers, up front.

Is MonuOS made specifically for monument businesses?

Do I get my own website and domain?

Is my data separated from other shops?

Can it prep a photo for engraving?

Does it have quotes that become orders?

What's the Stone Market?

Can it turn a photo into a sandblast stencil?

Can I see the actual cut file before cutting?

What are Professional AI redraws?

Does the Designer handle engraving lettering?

Does it replace design software AND shop software?

How do families approve proofs?

Your shop deserves better tools.