Built for how monument shops actually work.
Generic CRMs weren't designed for the memorial trade. MonuOS is built around the exact workflows, terminology, and edge cases monument businesses deal with every day.
Orders & the front office
Track every memorial order from initial intake to final installation.
Custom order timelines
Milestone tracking from intake to delivery, per shop.
Stone & vendor tracking
Granite source, vendor details, and material status per order.
Cemetery details
Lot, section, cemetery contact, and installation logistics.
Deposit & balance tracking
Payment status, deposit amounts, and balances due at install.
Final-date engraving flags
Orders with pending final dates surface for family follow-up.
Sales calendar & install planner
Every order and quote on one calendar, with install routing.
Production board
A drag-and-drop kanban of active jobs across your own stages, with auditable payment gates and full stage history on every move.
Quotes that become orders in one click.
A dedicated quotes area, separate from orders — quote first, convert when the family says yes, and never retype a line.
Real line-item quotes
Line items, per-line tax, an order-level discount, an expiration date, and customer + internal notes — priced with the same engine your invoices use.
Numbered & tracked
Each quote gets its own number and a full lifecycle: Draft → Sent → Viewed → Accepted → Declined → Expired → Converted. You always know where it stands.
Revise into versions
Send a new version without losing the old one — prior versions stay read-only, the number carries over, the version bumps.
Convert to Order
When the family accepts, one click turns the quote into a real order — carrying the pricing, line items, customer, discount, and tax with no retyping.
Frozen history
The accepted quote is locked read-only and linked to the order, so later order edits never rewrite what the customer agreed to.
Right on the calendar
Quotes and orders share one sales calendar, so nothing slips between "interested" and "sold."
Customer approvals without the chaos.
Families review design proofs, leave feedback, request revisions, or sign approval — right from a secure link. No login required, no email back-and-forth.
Proofs go to the customer automatically when ready, with email and SMS notifications signed with your shop's name.
Customers view proof images, comment, request revisions, or approve — every action timestamped.
Design, production, installation — families see exactly where their order is, with dates and confirmations.
A professional website, included.
Every shop manages its own public website from the dashboard — no developers, no separate website subscription.
Drag-and-edit homepage
Sections, background images, photo galleries, and navigation — edited without touching code.
Your own domain
Connect your custom domain with guided DNS verification, plus an included hosted URL from day one.
SEO that works for you
Per-page titles and descriptions, automatic per-domain sitemaps and robots rules, and schema.org structured data for Google rich results.
AI SEO editor
AI drafts your metadata and structured data from your real business details — you review and apply.
Quote & contact forms
Requests land directly in your dashboard inbox with chat-style follow-up.
Blog & portfolio
Publish articles and completed projects; article schema is generated automatically.
Digital memorials with QR connection.
Give families a lasting online tribute connected to the headstone.
Tribute pages
Photos, obituary, music playlists, charity links, and family memories on a beautiful shareable page.
QR plates
Scannable from the monument — visitors land on the memorial, mobile-ready with rich link previews.
Moderated guest content
Visitors can leave photos and condolences; nothing appears until your shop approves it.
Production-ready workflows built in.
The shop floor and the office finally speak the same language. Production staff see what they need; customers see what they should. Nothing bleeds through.
Laser job queue
Ordered, prioritized, and tracked by job — with a wholesale customer portal and proof approvals.
Production File Lab
SVG validation that catches open paths, silhouette collapse, islands, and thin structures before they reach the machine.
Etched-stone preview
Show customers a simulation of the finished stone while the cut paths stay production-authoritative.
Sandblast workflow
Separate queue with file validation, adhesive/island checks, and status tracking.
Internal-only notes
Laser notes, sandblast specs, and shop instructions stay private — never shown in the customer portal.
Vendor output packages
Generate print-ready packages for outside vendors in one click.
Photo → sandblast stencil, cut-ready.
The job that used to mean hand-tracing or mailing artwork to a service now happens in your browser: a photograph goes in, and validated stencil cut files come out — with proof of their correctness before you can download them.
Validated SVG + DXF
True inch scale, closed paths only. Both files are verified equivalent to each other before download — a blocked job cannot produce a file.
Plotter view, real files
The preview animates the actual cut file, not a simulation. SVG and DXF are independently rendered and compared, so what you watch is what the blade cuts.
Live progress
A progress bar with honest time remaining while the job runs — and if a run takes longer than typical, it says so instead of faking a countdown.
Professional AI redraws
Multiple takes, each measured against the customer's artwork and clearly labeled. The customer picks — and an instruction box takes requests like "make all lines one clean uniform weight."
Click-to-mark restore
If a detail went missing, click it. The system restores it from another faithful reading of the photo — the photograph is always the source of truth.
On-the-stone previews
See the design as blasted or raised granite before anyone cuts, and download normal + inverted stencil files so both trades are covered.
Imports at true size
Files are verified importable at true size in industry cutter software — no rescaling, no surprises at the plotter.
Reconstruction-grade curves
Downloads are rebuilt through a vector reconstruction engine: true fitted curves, hairline stroke junctions welded, and a strict zero-overlap guarantee — fills render clean in LightBurn and every cutter, no manual weld step.
Reviewed before download
A before/after review screen with a measured quality checklist — every checkmark is a real measurement on your file, from crossing-free geometry to exact SVG/DXF agreement.
Your artwork library
Approve a piece once and keep it: assign it to a customer for their monument design, or save it to your Personal, Team, or Global library — organized by a 12-category memorial artwork taxonomy.
The Monument Designer: lettering you can trust.
Design the stone on screen with live, editable engraving text — then export production files that carry real letter geometry, not font references.
11 monument fonts
Trade lettering styles built in, edited live on the stone — type, drag, resize, and see the engraving update as you work.
V-Cut, Frost, Polish, Outline
Real trade letter treatments, previewed on the design so the family approves what the shop will actually cut.
True-inch exports, real glyph outlines
Every export converts text to real glyph outlines at true physical inches — no font-substitution risk on the engraver's machine.
An AI image & engraving studio, built in.
Prepping a family's photo for the stone is the job every shop dreads. MonuOS does it in-house — no Photoshop, no outsourcing, no monthly design subscription. Every result is a draft you approve before it's saved, cut, or sent.
4–7 versions, every edit
Every AI photo edit runs multiple AI models at once and hands back 4–7 different versions in one go — compare them side by side and keep the best, instead of gambling on a single result.
AI background removal
Multiple AI models lift a portrait off its background in seconds, with an erase/refine brush for stray edges and a clean cutout saved straight onto the order.
Photo → laser-ready
Convert a photograph into a print-ready engraving file — grayscale, levels, gamma, dithering, and threshold controls tuned for granite, with a live before/after preview.
AI photo enhance & restore
Sharpen soft scans, recover faded detail, colorize, and rescue low-resolution family photos so the finished engraving does them justice.
Solo & companion portraits
Pull one person out of a group photo into a standalone studio portrait — their real pixels, no invented faces — or build a companion portrait on a clean studio backdrop, with portrait styles to match.
Epitaph & verse writer
Draft memorial verses, epitaphs, and dedication lines with an AI writer made for the trade — length and tone controls, always yours to edit.
Etched-stone preview
Show families a simulation of the finished stone while the production paths stay authoritative — what they approve is what the machine cuts.
You stay in control
AI drafts; you decide. Nothing reaches a customer, a machine, or your public website until you approve it.
Your books, connected.
A real QuickBooks Online integration — not just a CSV. Nothing ever touches your accounting without your explicit approval.
One-click QuickBooks connect
Connect your QuickBooks Online with Intuit's official sign-in. Encrypted, revocable, disconnect anytime.
Import your history
Bring every customer, invoice, and payment you already have into MonuOS — duplicate-proof and safe to run again.
Export with approval
Send customers, invoices, and payments to QuickBooks — always a preview first, always an owner/admin confirmation, never a duplicate.
Automatic schedules
Import and export each on their own schedule — nightly, weekly, monthly, or off — with a text-style alert after every run.
Controlled two-way sync
See exactly what changed on each side, field by field. Conflicts wait for your decision; every applied change has a one-click Undo.
Never silent
Snapshots before every change, full sync logs, and rollback tools. Your books stay yours.
Families stay in the loop, automatically.
The #1 call every monument shop gets: "how's the stone coming?" MonuOS answers it before they dial.
Live tracking links
A private, no-login page that follows the stone from order to installation — separate links for the family, funeral home, and cemetery.
Privacy controls
Hide the setting date when it should stay flexible — families see "setting is being coordinated" instead. Links expire politely after install.
Photo updates
Post customer-safe progress photos straight to the tracking page — including the finished stone.
Automatic texts
Consent-based milestone texts ("your stone has arrived"), appointment reminders families confirm by replying, and receipts — quiet hours respected, STOP always honored.
Two-way texting
Text from your shop's own number with a shared team inbox — conversations linked to orders, nothing lost in someone's personal phone.
Remembrance emails
Optional: a gentle note to the family on their loved one's birthday — remembrance, never a "happy birthday," never sales content.
The Stone Market: shops helping shops.
A members-only B2B marketplace no other monument software has.
Buy & sell stock
Move slow inventory and find the stone you need from other MonuOS shops.
Hire capacity
Sandblast, laser, and install capacity from nearby shops when your schedule overflows — or sell yours.
Hauling with real bids
Post a hauling job and watch competing bids come in, or grab it instantly with Buy Now. Share trailer space on runs already happening.
Shared containers
Split overseas granite containers with other shops — capacity math enforced so a load can never be overbooked, pricing kept private.
Supplier RFQs
Send suppliers secure quote requests they answer without needing a login.
Crew on the map
Live GPS tracking on delivery and install runs with a shareable map link, plus printable route sheets with cemetery gate codes.
Run the crew, not just the paperwork.
Install scheduling
Cemetery groups with access notes and gate codes, an auto-scheduled install day, and printable route sheets for the truck.
GPS time clock
Clock in/out with GPS verification — off-site punches get flagged — plus live who's-in visibility, schedules, breaks, pay rules, approvals, and a labor cost estimator.
Action Center
Your to-do list builds itself from real order state — stuck jobs, missing approvals, and unbilled work surface before customers call.
Documents, billing & communication
Smart documents
Sales agreements, branded invoices, proof approvals, and printable summaries — generated with your logo and business info.
Stripe billing
Subscription management, plan upgrades, and a self-serve billing portal, ready out of the box.
Inbox & alerts
Website chats, quote requests, and order events in one inbox — with email, SMS, and browser notifications.
Made your way — and always growing.
MonuOS bends to your shop, not the other way around, and new capabilities ship continuously.
Personal themes
Each user picks from 13 looks — light themes Modern, Classic, Sepia, Readable, and Marble; dark themes Dark, Midnight, Ocean, Nebula, Evergreen, Gold Luxe, and Slate Pro; plus High Contrast — and it follows them across devices.
Turn tools on or off
Every function can be hidden per shop, so your team sees only the tools it actually uses. Everything is on by default.
Coming soon
A customer reviews hub, multi-tax & Canadian support, and per-shop monument terminology customization are in development.
See it with your own shop's data.
Set up your shop, build your website, and send your first proof — all from one dashboard.
Get started