MonuOS Terms of Service

Last updated: July 8, 2026

These Terms of Service ("Terms") govern access to and use of the MonuOS platform — the software-as-a-service offering available at monuos.com and app.monuos.com, including hosted shop websites, memorial pages, and related services (together, the "Service"). By creating an account or using the Service, you ("you," the "Shop," or the "Customer") agree to these Terms.

1. The Service (SaaS subscription)

MonuOS provides business software for monument, memorial, and granite companies on a subscription basis: order and production management, design proofs, customer communication, invoicing and payments, marketplace features, hosted websites, and related tools. The Service is provided on a hosted, multi-tenant basis; we may improve, add, or modify features on an ongoing basis. Features described in marketing materials may evolve.

2. Accounts and shop responsibility

• You must provide accurate account information and keep your credentials secure. You are responsible for all activity under your shop's accounts, including team members you invite and the roles and permissions you assign them.
• You are responsible for the content your shop puts into the Service — customer records, order details, images, memorial content, website copy — and must have the rights and any consents necessary to use that content (including family photos and personal details used on memorial and tracking pages).
• You are responsible for compliance with laws that apply to your business, including consumer-contract requirements in your state, texting consent rules, and tax obligations. MonuOS provides tooling that helps (for example, state contract language packs and SMS consent handling) but does not provide legal advice.

3. Acceptable use

You agree not to: (a) use the Service for unlawful, deceptive, or abusive purposes; (b) send spam or messages without required consent; (c) attempt to access another shop's data or probe, scan, or test the vulnerability of the Service; (d) interfere with the Service's operation or circumvent usage limits or marketplace protections; (e) upload malicious code; or (f) resell the Service without our written agreement. Our full Acceptable Use Policy, presented in-app, also applies. We may suspend accounts that put the Service or other shops at risk.

4. QuickBooks / Intuit integration

• MonuOS offers an optional integration with QuickBooks® Online through Intuit's official OAuth authorization flow. QuickBooks and Intuit are trademarks of Intuit Inc. MonuOS is not affiliated with, endorsed by, or sponsored by Intuit.
• The integration connects only when an authorized shop administrator explicitly approves access through Intuit's consent screen. Your use of QuickBooks remains governed by your agreement with Intuit.
• You may disconnect the integration at any time from Settings → Integrations; disconnecting revokes MonuOS's access credentials. Disconnecting does not change or delete data inside your QuickBooks company.
• MonuOS accesses QuickBooks data only to provide the features you initiate (for example, importing historical customers, invoices, payments, estimates, and items, or — where available — preparing exports you review and confirm). MonuOS does not sell QuickBooks data.

5. Data import and export responsibility

Import, export, and synchronization features move business and accounting data between systems at your direction. You are responsible for reviewing imported and exported records for accuracy and completeness — including previews shown before any export — and for maintaining appropriate backups of your accounting records. Accounting data is never modified in an external system without an explicit, admin-confirmed action from your shop. MonuOS is not your accountant, bookkeeper, or tax advisor, and the Service does not replace professional review of your books.

6. Billing and subscription terms

• Subscriptions are billed in advance on a recurring basis (monthly unless otherwise stated) at the plan pricing shown at signup or on the pricing page. Payment processing is handled by Stripe; card details are collected and stored by Stripe, not MonuOS.
• Free trials convert to paid subscriptions at the end of the trial unless canceled first. You can cancel anytime from Settings → Billing or by contacting us; cancellation stops future renewals and your subscription runs through the end of the current billing period.
• Certain features carry usage-based fees that are disclosed in-app before purchase (for example, marketplace listing fees or AI processing credits).
• Past-due accounts may enter a limited grace period and may then be suspended until payment resumes. Applicable sales taxes may be added where required.

7. Disclaimers and limitation of liability

The Service is provided "as is" and "as available." To the maximum extent permitted by law, MonuOS disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. MonuOS does not warrant that the Service will be uninterrupted or error-free.

To the maximum extent permitted by law: (a) MonuOS will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill; and (b) MonuOS's total liability for all claims arising out of or relating to the Service will not exceed the amounts you paid to MonuOS for the Service in the twelve (12) months before the event giving rise to the claim. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.

8. Termination and disconnection

• You may stop using the Service and cancel your subscription at any time. You may disconnect third-party integrations (including QuickBooks) at any time without canceling your subscription.
• We may suspend or terminate access for material breach of these Terms, non-payment, or conduct that risks the Service or other customers, with notice where practicable.
• After termination you may request an export of your shop's data within a reasonable period; see the Privacy Policy for retention and deletion details.

9. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated in-app or by email, and continued use after the effective date constitutes acceptance. The in-app terms acceptance flow records the version each account has accepted.

10. Support and contact

Questions about these Terms, billing, or the Service: email support@monuos.com, or use the built-in MonuOS Support chat inside the app. Legal notices may be sent to the same address.